Return Policy at Silkera

Return Policy at Silkera

At Silkera, we are committed to providing our customers with a clear and seamless shopping experience. Please review our return policy and the conditions below before submitting a return request.

Important Notice – Saudi National Day Offers:
All orders that include items purchased as part of our Saudi National Day offers or discounts are considered final sale and are not eligible for return or refund.

1. Return Window:
Customers may submit a return request within a maximum of 48 hours from the time the order is received.

Any return request submitted after 48 hours from receiving the order will not be accepted, without exception.

2. Return Eligibility Conditions:
To be eligible for a return, the product must meet all of the following conditions:

  • The product must be in its original condition and must not have been worn or used.

  • The product must be returned in its original packaging.

  • All accessories, tags, and labels must be intact and included with the product.

  • The product must be completely free of any scents, including perfume, incense, or any other fragrance. Any noticeable scent will be considered evidence of use and will result in the return being rejected.

3. Inspection of Returned Products:
Once the returned product arrives at our warehouse, our team will inspect it within 4–6 business days to ensure that it meets all of the return conditions stated above.

Important Notice:
If the returned product is not in its original condition, has been worn or used, is missing any accessories or tags, or carries any perfume or other scent, the return will not be accepted, and the product will be shipped back to the customer.

4. Return Shipping Costs:
The return shipping fee is 40 SAR for Riyadh and all other cities within Saudi Arabia.

For international orders, the customer is responsible for arranging the return shipment and covering all associated shipping costs. Silkera’s responsibility begins once the returned product arrives at our warehouse, where it will be inspected to ensure it meets our return conditions.

Notice: Original shipping fees and cash-on-delivery service charges are non-refundable.

5. Refund Process:
Once the returned product has been received and successfully passes the inspection process, the refund will be initiated to the same card or payment method used for the original purchase within 4–7 business days.

The refunded amount does not include the original shipping fees, cash-on-delivery service charges, or return shipping fees.

6. Defective or Faulty Items:
If you receive an item with any defect or fault, you must notify our customer service team within a maximum of 48 hours from the time the order is received, along with clear photos showing the issue.

After 48 hours from receiving the order, we will not accept any claims regarding defects or faults in the product.

7. How to Submit a Return Request:
To submit a return request, please contact our customer service team and provide your order number and product details within 48 hours of receiving your order through one of the following channels:

Return requests submitted after the 48-hour return window will not be eligible for return.

We are always happy to assist you with any questions or inquiries.